FAQs
How can I contact you?
You can contact us by sending an email to magikitch@yahoo.com. We strive to respond to all inquiries within 24 hours.
Where are the products shipped from?
Our products are shipped from various locations depending on the supplier. We work with a network of trusted suppliers from around the world to ensure the best quality and variety for our customers.
What is your shipping policy?
We offer worldwide shipping on all our products. Shipping times may vary depending on the destination and the product. Please refer to the product page for specific shipping information.
Do you offer free shipping?
Yes, we offer free shipping on select products. The availability of free shipping will be indicated on the product page.
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can contact us within 30 days of receiving the item to request a return. Please refer to our refund policy for more information.
Can I cancel or change my order?
Once an order has been placed, it cannot be canceled or changed. We strive to process orders quickly to ensure prompt delivery to our customers. If you have any concerns about your order, please contact us and we will do our best to assist you.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
Do you have a physical store?
No, we are an online-only store. This allows us to offer a wide range of products at competitive prices and provide convenient shopping experiences for our customers.
What is your refund policy?
If you wish to return an item, please contact us within 30 days of receiving the item. We will provide you with instructions on how to return the item. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and credited back to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process the refund. If you have any further questions or concerns about our refund policy, please contact us.